Shipping and Returns
LOCAL PICK UP
If you are in the Phoenix area and would like to pick up your order and avoid shipping charges, chose the Local Pick Up option at checkout. Once your order is received, we will reach out to you to schedule a pick up time at our downtown Phoenix location.
For Orders Shipped inside of the U.S.
Returns must be initiated within 14 days of receipt and must be unworn with original tags attached.
We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return
Upon receipt and inspection of the product, credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.
We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the hat as being worn. We are not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Straw and Wool.
We offer shipping services to almost anywhere in the world. Please remember that orders are generally shipped within 3 business days of receipt. Any delays once shipped are the responsibility of the carrier.
FREE SHIPPING over $100 - Is available in the contingent US only.
We will ship almost anywhere in the world. All transactions are in US Dollars. Please check currency converter if needed. If for some reason we can’t get it to you, we will notify you. Duties and taxes are not yet included in the cost of shipping. It is also possible for a third party to be responsible for duty and/or tax fees. Custom officials of the importing country assess duties and taxes based on the information provided on the air waybill, the commercial invoice or other relevant documents related to the shipment.
International shipping uses the United States Postal Service Priority Mail service. Express shipping is available to Canada only.
Canadian Orders and NAFTA
Most goods and products individuals import into Canada are subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.
You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.
In Canadian provinces with a Harmonized Sales Tax (HST) (New Brunswick, Nova Scotia, and Newfoundland and Labrador, Ontario and British Columbia), you'll be charged the HST, rather than separate GST and provincial sales tax.
Because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items. But be careful. Just because you buy an item from a U.S. store does not mean it was made in the United States. It's quite possible it was imported into the United States first and, if so, you may be charged duty when it comes into Canada.
If the entered address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If the package is returned to us, we will contact you to determine the next step.
For packages lost in transit, contact your local carrier. Once packages are in the hands of the carrier, it is then their responsibility.